Refund policy

Refunds and corrections

We want your song to match the story you shared. Please check the name, pronunciation notes and personal details before submitting your form, and listen to the preview before purchasing.

If a delivered song contains a name or factual detail that does not match the information you submitted, you receive the wrong recording, a purchased file is missing, or a file does not work, email support@songcuddle.com with your order number and a description of the issue. We will review it and correct the problem at no additional charge. If we cannot provide the item as described, we will refund it.

If the promised delivery time has passed and you have not received the full song, contact us. You can choose to allow more time or request a refund for the undelivered order. If you request cancellation before the full song has been delivered, we will cancel and refund that order.

A change to your original story, recipient, genre, vocal preference or creative direction is a new request rather than a correction of the submitted details. Contact us before ordering again; we will explain any available options and charges before doing additional work. Unlimited revisions are not included.

Because this is a personalized digital product and you can hear a preview first, a change of mind after delivery is not normally refundable. This does not exclude help with a defective, missing or incorrectly supplied item.

If you were charged twice for the same purchase, contact us so we can verify and refund the duplicate charge. Approved refunds are returned through the original payment method. Your payment provider controls when the credit appears on your account.

This policy does not limit rights you have under applicable law.